Medical Support Assistant (Medical Receptionist)

Vancouver, WA

Full Time

XX - Puget Sound MSA

Entry Level

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionists) that is to primarily support the VA Puget Sound Healthcare System located at 1601 East Fourth Plain Blvd, Vancouver, WA 98661. Working hours are typically Monday-Friday 8:00am-4:30pm. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

Schedule patient appointments and manage electronic waitlists
Process consults, including intake, outreach, and coordination with providers
Adjust appointment times, locations, or providers based on clinic needs
Conduct daily reviews of consults, recall lists, and pending appointments
Serve as the initial point of contact for patients, families, and staff
Answer phones, respond to inquiries, and resolve concerns promptly
Provide clear instructions and explain VA processes and procedures
Handle complaints and work toward resolution within established timelines
Perform receptionist duties and support clinic operations
Maintain appointment schedules for one or more clinics/units
Operate office equipment and manage documentation
Deliver messages and coordinate communication across departments
Accurately input and update patient information in VA systems (CPRS/EHRM)
Verify and update patient demographics and insurance information
Verify patient identity using required identifiers
Follow HIPAA, privacy, and VA regulations
Maintain confidentiality of patient records and sensitive information
Work within an interdisciplinary healthcare team
Coordinate with VA and non-VA providers and external partners
Support clinic operations and workload management activities

Qualifications

High School diploma or GED equivalent.
Proficiency in written and spoken English.
Minimum typing speed of 50 words per minute.
Basic computer proficiency, including Microsoft Office applications.
Basic knowledge of medical terminology.
Minimum 6 months of customer service experience.
Ability to work remotely and independently in a professional setting.
Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
No physical or health restrictions that would interfere with job performance.
Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
U.S. citizenship required.

All candidates must be able to:

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Ansible was founded on the simple tenet that taking exemplary care of employees who take care of customers is good business. That is how we encourage discretionary effort. That is how we make a difference.

Medical Support Assistant (Medical Receptionist)

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